Sportinzo Privacy Policy
*Version 1.0 *
Effective from: 13 Oct 2026
Sportinzo is a service of Ridr Technologies LLP ("Ridr", "we", "us"), 1-95/B, Vijay Tech Park, Doctor's Colony, Kavuri Hills, Madhapur, Hyderabad – 500081, Telangana, India. This policy explains what personal data the Sportinzo mobile app and web app handle, why, and what you can do about it. It covers parents and guardians of athletes, coaches and academy administrators.
1. Who is responsible for your data
Sportinzo is used by academies. Your academy decides what is recorded about you and your child and why. Under India's Digital Personal Data Protection Act, 2023 (the "DPDP Act") the academy is the Data Fiduciary for that information, and Ridr processes it on the academy's behalf, following its instructions.
Ridr is itself responsible for the data needed to run the service: your sign-in details, security logs and the messages we send to deliver one-time codes.
There is no public sign-up. Your academy creates your account and gives you access.
2. What we collect
About parents and guardians
Name, relationship to the child, phone number, email address, home address, preferred language and your choices about which messages you receive. Where the academy asks for it on its registration form: occupation, education and household income.
About your child
| What | Details |
|---|---|
| Athlete details | Name, date of birth, gender, photograph, sport, squad, kit sizes and identity or age-proof documents the academy asks for. |
| Training and performance | Session and match attendance, fitness test results, skill assessments, match statistics, training plans, diet plans and coach feedback. |
| Health information | Injuries, medical conditions, allergies, medication and emergency medical notes that you or the academy record so coaches can keep the athlete safe. |
| Leave and requests | Absence notices, leave requests, trial and camp registrations and consent answers. |
Children do not have their own sign-in. Everything about a child is entered by the academy or by a parent or guardian.
About staff
Name, phone number, email address, photograph, role, sports coached, qualifications and documents, attendance, leave, emergency contact and, where the academy records it, salary.
Payments
The amount, date, method and reference of each fee payment, and the receipt. We never see or store your card number, UPI PIN or bank password. Those go directly to the payment provider chosen by your academy.
Messages and files
Messages you exchange with academy staff in the app, and any photographs or documents you attach.
From your phone or browser
- A notification token, so we can send notifications to your phone.
- The app version and the kind of phone (iOS or Android).
- The time you last signed in, and a record of sign-in attempts with the IP address, kept for security.
We do not use advertising identifiers, we do not show adverts, and we do not track you across other companies' apps or websites.
Permissions the app asks for
| Permission | When and why |
|---|---|
| Camera and photos | Only when you choose to attach a photograph or document, for example a medical certificate or a profile picture. |
| Calendar | Only when you choose to add a session, match or event to your phone's calendar. We do not read your other calendar entries. |
| Face ID or fingerprint | Only to unlock the app on your phone. The check happens on your phone; we never receive your biometric data. |
| Notifications | To tell you about sessions, fees, messages and announcements. You can turn them off in your phone's settings or in the app. |
Sportinzo does not collect your phone's location.
3. Why we use it
| Purpose | Examples |
|---|---|
| To provide the service your academy has chosen | Showing schedules, attendance, fees and results; letting you message staff; issuing receipts. |
| To keep children safe | Making health and emergency information available to the staff responsible for your child. |
| To keep accounts secure | One-time codes, sign-in records, detecting misuse. |
| To send service messages | Notifications, SMS, email or WhatsApp messages about your child, your fees or your account. |
| To meet legal duties | Keeping financial and other records the law requires the academy or us to keep. |
We process this data on the basis of the consent you give to your academy and to us, and for the legitimate uses the DPDP Act allows, such as meeting a legal obligation.
We do not sell personal data. We do not use it for advertising. We do not use children's data for tracking, behavioural monitoring or targeted advertising.
4. Children's data
Most of the information in Sportinzo is about children. It is provided by a parent or guardian, or by the academy with the parent's or guardian's consent, which the academy is responsible for obtaining and recording. If you believe information about a child is in Sportinzo without a parent's or guardian's consent, contact the academy or us and we will act on it.
5. Who we share it with
- Your academy — its authorised staff see the information they need for their role.
- Payment providers chosen by your academy (for example Razorpay) — to take a payment you start.
- Message delivery providers — the SMS, email and WhatsApp services used to send you messages, which receive your phone number or email address and the message.
- Notification services — Expo, Apple and Google, which deliver notifications to your phone.
- Hosting — Amazon Web Services, which stores the data on our behalf.
- Authorities — when the law requires it.
Each provider may use the data only to perform that service for us.
6. Where it is stored and how it is protected
Data is stored on servers in India (Amazon Web Services, Mumbai). Notification delivery involves Apple, Google and Expo, whose systems may be outside India; they receive the notification token and the notification text only.
Data is encrypted in transit. Passwords are stored only as one-way hashes. Each academy's data is kept separate from every other's, and staff access is limited by role.
No system is perfectly secure. If a breach affects your data, we will tell the academy, the Data Protection Board of India and you, as the law requires.
7. How long we keep it
We keep personal data for as long as your academy uses Sportinzo and you or your child are on its records, and after that only for as long as the law requires records to be kept.
When you delete your account, your personal details are removed within 30 days. Records the academy must keep — such as fee receipts and attendance — remain, without your contact details. See Deleting your account.
8. Your rights
You can:
- See and correct your details in the app, or by asking your academy.
- Download a copy of your data from Me → Privacy and account.
- Delete your account from the same screen, or at https://sportinzo.com/delete-account.
- Withdraw consent to optional messages in the app's notification settings.
- Nominate another person to exercise your rights if you die or become unable to.
- Complain to us using the details below and, if you are not satisfied, to the Data Protection Board of India.
For anything about your child's record, your academy is the right place to ask first, because it controls that record. We will help it respond.
9. Changes to this policy
When we change this policy we publish the new version here with a new version number, and the app asks you to read and accept it the next time you sign in.
10. Contact and grievances
- Grievance Officer: Badri Padmanabham
- Email: sportinzo@ridrtechnologies.com
- Phone: +91 89782 38866
- Post: Ridr Technologies LLP, 1-95/B, Vijay Tech Park, Doctor's Colony, Kavuri Hills, Madhapur, Hyderabad – 500081, Telangana, India
We acknowledge complaints within 2 working days.